Submitting Your ID Documents for KYC & AML Requirements

Submitting Your ID Documents for KYC & AML Requirements

What ID Documents are required? 

  1. One Document for Type A - We require photo ID from the person managing the account and if relevant all and any officers of the company. There are several different types of photo ID we accept, but it must be one of the documents on our accepted document list. 
  2. One Document for Type B - We also require proof their residential address, this is nothing to do with the business or entity that the services we provide are for. This is to prove where the account holder or officer of the company using our services physically lives. The submitted document in most cases must be dated within the last three months.  

What Type of Documents do you Accept? 

You can find a full list of the documents that are acceptable for each type A & B on our website. Please click here to see the list.

How Do I Submit the Documents?

It's easy to submit your ID documents securely using our upload service. Everything submitted is encrypted using 256-bit encryption. Please use this link to submit your documents now. 

You will need the following information when submitting your ID via our upload service. 

  1. Full Name.
  2. Date of Birth.
  3. Account Name.
  4. Customer ID (This can be found in your welcome email.).
  5. Your ID Documents saved as images or PDFs.
  6. Your Email Address.

You can also submit your ID via Post

If you would like to submit your ID via post please send copies of the documents to the address below. Please make sure to include your full account name and customer number on the back of each document. 
OfficeServ - KYC
82A James Carter Road
Mildenhall
IP28 7DE
UK
Do not sent your original documents into our office. Copies are just fine! If we have to return anything, it will be at your own expense and risk. 

Verify your Account In Person

All clients are more than welcome to attend our offices with their documents and have them copied onto your account while you wait.  

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